The role
The work is a steady daily flow, heavier at the start of a renewal cycle and before annual meetings.
You work in the membership database and a shared query queue, in touch with members by email and phone.
Full-time and remote on a day shift, with a senior who reviews your first weeks of replies.
What you'll do
- Answer member questions about status, payments and certificates
- Update records when details change
- Correct records that turn out to be wrong, with a note on why
- Pass decisions that belong to the association back to them
- Keep the query queue clear day by day
What we're looking for
- You have handled customer or member queries and kept records straight
- Clear and polite in written English
- Careful with names, dates and payment details
- Comfortable saying what you will check and coming back with an answer
What we offer
- ₹22,000–28,000 a month, fixed
- Remote, five-day week on a day shift
- The membership database and a query queue from day one
- Paid leave and a Diwali bonus
Unionpoint never asks candidates for payment, deposits or fees at any stage of hiring.